![]() The first point of contact is a robot, but chatting to a real human is an option too. It took just 30 seconds to receive a satisfactory response via Betsafe’s live chat function, which was the fastest time by some distance. In our bookmaker comparison, we established that the best bookmaker for live chat was Betsafe. ![]() Now we’ve discussed our top three bookmakers overall for customer service, let’s delve into more detail and look at the best customer service via live chat. As for BoyleSports, we were unable to make contact via live chat, which should be considered a basic customer contact point. Both offer adequate customer support services, but Marathonbet’s lack of Twitter response put it in fourth place. Just missing out on our general top three were Marathonbet and BoyleSports. Betsafe could certainly improve on what is otherwise a pretty decent customer support facility. We were let down by the lack of response via Twitter, though. Our telephone and email queries were dealt with extremely quickly and efficiently too, and we waited only about 30 seconds to get an answer via telephone and about half an hour for a satisfactory email response. It took about five seconds to make contact with its live chat team, and we got the answers we were looking for in about 30 seconds. This isn’t too surprising, however, considering the bookmaker giants have thousands of followers, and Ladbrokes was one of only 11 bookmakers to even reply via this method.Ĭoming out in third place was Betsafe. One disappointment was the length of time it took to receive a response on Twitter. Our phone call was responded to very quickly too, although it took about two hours to receive a reply via email. Using its 24/7 live chat service, we received a satisfactory response to our query in 185 seconds. Second in our bookmaker comparison was Ladbrokes. However, this function is available most of the day, so for overall customer service, Matchbook came out on top. Matchbook doesn’t provide a 24/7 live chat service, which is something of a drawback. Matchbook was also quick to respond to our email and telephone queries, and it took less than half an hour for a response on Twitter. It took just 20 seconds to make contact with a member of the team, and 115 seconds to receive an answer that satisfied our query. First, let’s look at its live chat service. The operators with the highest rating for customer service were as follows: We carried out our research during April 2019.Īfter analysing the data we gathered for this bookmaker comparison, we’ve determined our top three. – What offers do you have for new players? Our data comes from their responses, which we will look at shortly. To ensure an objective and unbiased bookmaker comparison, we asked each bookmaker the same questions. We tested each customer service function in full to determine the following: Therefore, we have also taken this channel into consideration when assessing the top bookmakers for customer service.įor this bookmaker comparison, we’ve analysed the customer service facilities of 25 top bookmakers: The rise of social media has also seen customer service offerings expand across Facebook and Twitter. Some centre their offering around live chat services, while others concentrate on email and telephone facilities. Dealing quickly and efficiently with any question or issue that arises helps build trust between a bookie and a punter, and provides reassurance to the player that their betting account is in safe hands.ĭifferent operators have different strengths when it comes to customer service. ![]() When choosing which bookmaker to bet with, customer service is an increasingly important consideration for punters. Leading tipster site Betting Expert compares bookmakers’ customer service performance across the channels of email, telephone, live chat and social media services.
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